LEADING HEALTH CARE PROVIDER IN SRI LANKA
HEALTH CARE
www.emojot.com
CASE STUDY
LEADING HEALTH CARE PROVIDER IN SRI LANKA
Accurate and responsive customer service can take a company a long way.
Emojot tied up with a leading health care provider in
Sri Lanka who are known for their accreditation for
international standards from ACHSI. This hospitals
chain is one of the most respected healthcare
providers who oer excellent patient care turning a
potentially stressful visit of a patient in to an easy and
comfortable experience. They oer a large range of
specialties that are available for patients in and out.
They are also known for their world class health-care
services which are provided eectively and eciently.
COMPANY SUMMARY
The hospital chain needed to get an understanding
of how their outpatients felt with regards to their
radiology and pharmacy division services. Customers’
impressions were identied in terms of waiting times
to courtesy of the sta members in both radiology
and pharmacy divisions.
THE CHALLENGE
Create interactive, software-based emotion sensors that use
emojis relevant to your specic context. Then share these emotion
sensors via email, sms, any social media channel to engage with your
customers/employees/audience.
Ensuring customers are satised with the service
provided leads to happy customers then to loyal
customers. Knowing customers’ needs and preferences
and by providing accurate and responsive service, a better
service can be provided to the customers.
KEY FINDINGS
In order to cater this requirement, Emojot
created two separate sensors for pharmacy and
radiology to get the feedback from outpatients.
The sentiment analysis platform oers the ability
to cross check the feedback of patients and
identify problems in each group. The solution
enables faster, better informed decision making
as the system has the capability of getting an
overall view and also drill down the results to
granular level. This also reduced turnaround
time as Emojot’s platform provides results in real
time.
In order to cater this requirement, Emojot created two separate sensors for pharmacy
and radiology to get the feedback from outpatients. The sentiment analysis platform
oers the ability to cross check the feedback of patients and identify problems in
each group. The solution enables faster, better informed decision making as the
system has the capability of getting an overall view and also drill down the results
to granular level. This also reduced turnaround time as Emojot’s platform provides
results in real time.
EMOJOT’S ROLE
EMOJOT INC., IS A GLOBAL PIONEER IN REAL-TIME, EMOTION-BASED AUDIENCE ENGAGEMENT.
Headquartered in Silicon Valley, USA, Emojot operates out of 4 countries - USA, Australia, New Zealand
and Sri Lanka. The co-founders together, accrued ve decades of combined global experience by working
in related domains and successful technology & innovation startups, enterprises and government &
research institutions. Emojot’s revolutionary solution oers a new paradigm for harnessing customer
insights with interactive, software-based emotion sensors that use emojis. Emojot’s emotion sensors
combine big data analytics, machine learning and gamication to oer real-time emotion based
marketing.
The company was featured as one of the most innovative technologies at the ‘Event Show’ held in
September 2015, Sydney, Australia. Since its inception, the company has already made several important
business wins.
USA AUSTRALIA SRI LANKA NEW ZEALAND
GET IN TOUCH
e : info@emojot.com | w: emojot.com
USA
130 E San Fernando St #154
San Jose, CA 95112
Phone: +1 650 653 1086
AUSTRALIA
518 Fullarton Rd,
Netherby, SA 5062
Phone: +61 466 308 435
SRI LANKA
123 Bauddaloka Mw,
Second Floor, Colombo 4
Phone: +94 11 744 4131