CONNECTING ENTERPRISES WITH CUSTOMER EMOTIONS!

Emojot has reimagined how businesses can thrive in the “Experience Economy”

Delight your customers and stakeholders

  • bring back the fun to emotionally engage across experience journeys
  • bring speed and agility in deploying touchpoints

Result: Drive customer satisfaction KPIs with game-changing response rates and actionable journey insights

Boost your business outcomes

  • efficiently uncover process journeys from operations data
  • map journey insights with your business structures and customer personas
  • combine emotional data with process data for in-depth analytics, powerful visualizations and data-driven recommendations

Result: Enhance business KPIs with immediate actions, configurable workflows and continuous improvements

Enterprises Love Emojot

 
client

“I depend on Emojot to stay aligned with my customers.”
Head of Global Digital Programs, FCA

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client

“With Emojot, fast remedy of negative situations is really great, and customers feel happy and valued.”
Chief Process Officer, Asiri Health

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client

“Emojot, it’s like sugar – you can use it any way you want to understand how employees feel about anything in the company.”
Chief People Officer, Brandix

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PLATFORM

 

EMOTION SENSORS™

A new way to survey...

Cool + Quick + Fun = High Response Rates

  • On-sensor intelligence with recommendations
  • App-like experience without an app download
  • Branded look & feel with localization
  • Supports all standard surveying techniques
  • Smart personalization
  • Omnichannel deployment
  • Drives customizable business workflows


CUSTOMER EXPERIENCE (CX) PORTAL

Your window into your customers

CX Data + Process Data + Real-time + AI = Journey Insights

  • Enterprise hierarchy & customer segmentation aligned drill-down & cut-across analysis
  • NPS, CSAT, CES, & custom KPIs
  • Customer journey discovery & analysis
  • Touchpoint journey definitions
  • Correlation analysis, 2D analysis, score heat maps & geo-analytics
  • Sentiment analysis & topic-based segmentation
  • Business process aligned workflow management


MODERN SOLUTION FOR THE MODERN BUSINESS

Deploy in HOURS not Months.
ENTERPRISE GRADE SAAS PLATFORM

  • Enterprise + Customer Just-In-Time Metadata
  • Multi-channel Delivery
  • Scalability & Bandwidth Optimization
  • APIs & Integration
  • Security & Privacy

Out-of-the-Box. No Professional Services.
UNIQUE INNOVATIONS

  • Event Anomaly Detection on Sliding Time Windows
  • Journey-based Survey Personalization
  • Multi-level Dynamic Alerts
  • Customizable Scoring and Segmenting
  • Response Integrity (image processing)

CUSTOMERS

Emojot for Marketing Professionals

  • Drive revenue growth from new insights
  • Lower customer acquisition costs by knowing the “why” in campaign performance
  • Drive engagement at live events with emotional connections
  • Increase customer stickiness with unique loyalty programs
  • And, much more…

Emojot For CX and Customer Success Professionals

  • Uncover up-sell and cross-sell opportunities from new insights
  • Drive higher renewal rates with better customer intelligence and early warning signals
  • Improve customer acquisition costs from sales efficiency insights
  • Increase NPS scores by staying engaged with customers

CASE STUDIES

VIDEO

Emojot Inspiration

VIDEO

Emojot Solution

VIDEO

Emojot Overview

CONTACT US

 

LOCATIONS

USA

San Jose, CA 95112

Sri Lanka

Colombo, CO 00300

Email: info@emojot.com

Are you interested in a job or an internship opportunity? Please contact us at careers@emojot.com

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