Terms of Service
1. Acceptance of Terms
By accessing or using Emojot’s platform, you agree to be bound by these Terms of Service. If you do not agree, you may not use the platform.
2. About Emojot
Emojot provides an AI-powered Unified Experience Intelligence (UXI) platform that captures, analyzes, and acts on customer, employee, and operational signals across multiple channels.
The platform enables organizations to:
- Capture feedback and experience signals
- Analyze sentiment, behavior, and trends
- Automate workflows and actions
- Improve customer experience, reputation, and operations
3. Use of Services
You agree to:
- Use the platform only for lawful business purposes
- Not misuse, disrupt, or attempt unauthorized access
- Ensure all data you provide is accurate and legally obtained
- Comply with all applicable laws and regulations
You are responsible for all activity under your account.
4. AI & Automation Disclaimer
Emojot includes AI-powered capabilities such as analytics, predictions, and automated actions.
By using the platform, you acknowledge:
- AI outputs are assistive and may not always be accurate
- Recommendations should be reviewed before critical decisions
- Emojot does not guarantee business outcomes from AI insights
5. Data & Privacy
Data Ownership
You retain full ownership of all data submitted to the platform.
Data Processing
Emojot processes data solely to deliver, maintain, and improve its services. This may include the use of anonymized and aggregated data for analytics, benchmarking, and product enhancements, without identifying individual users or customers.
Compliance
Emojot is designed to align with global data protection and privacy standards, including GDPR and other applicable regulations.
Emojot maintains industry-recognized security certifications and follows globally accepted security frameworks, including:
- ISO 27001 (Information Security Management)
- SOC 2 Type II (Security, Availability, and Confidentiality controls)
These standards ensure secure data handling, with strict controls around access, processing, storage, and monitoring.
6. Customer Responsibilities
You are responsible for:
- Obtaining necessary consent from users whose data is collected
- Ensuring lawful data collection and usage
- Configuring workflows in line with your internal policies and regulations
7. Integrations & Third-Party Services
The platform may integrate with third-party services (e.g., CRM systems, social media, messaging platforms) to enable seamless data flow and automation across business systems.
You acknowledge and agree that:
- Emojot is not responsible for the availability, performance, or reliability of third-party systems
- Emojot is not responsible for how third-party services process or store data outside the Emojot platform
- You are responsible for reviewing and accepting the privacy policies, terms, and data handling practices of any third-party services before enabling integrations
8. Service Availability
Emojot strives to provide reliable service but does not guarantee uninterrupted availability.
Service interruptions may occur due to maintenance, upgrades, or external dependencies.
9. Security
Emojot implements enterprise-grade security measures, including:
- Data encryption
- Access controls
- Monitoring and audit logs
You are responsible for safeguarding your account credentials.
10. Compliance & Regulated Use
For regulated industries (such as banking, financial services, or healthcare), Emojot provides tools and capabilities to support regulatory compliance, including workflow automation, audit trails, and reporting.
While Emojot is responsible for maintaining compliance obligations applicable to it as a service provider and data processor, you are responsible for ensuring that your specific use of the platform complies with all applicable laws, regulations, and internal policies.
This includes configuring workflows, processes, and data handling practices in line with your regulatory requirements.
11. Intellectual Property
All rights to the platform, including software, design, and AI models, remain the property of Emojot.
You may not copy, modify, or distribute the platform without permission.
12. Subscription & Billing
Access to Emojot services is provided on a subscription basis.
Failure to meet payment obligations may result in suspension or termination of access.
13. Limitation of Liability
To the maximum extent permitted by law, Emojot is not liable for:
- Indirect or consequential damages
- Loss of data, revenue, or reputation
- Decisions made based on platform insights
14. Termination
Emojot may suspend or terminate access if:
- These Terms are violated
- Payment obligations are not met
- The platform is misused
Effect of Termination
Upon termination or expiration of services:
- You will no longer have access to the platform and associated services
- You may request a copy of your data within a reasonable period, subject to applicable laws and contractual terms
- Emojot will retain data only as required for legal, regulatory, or legitimate business purposes
- After the applicable retention period, data will be securely deleted or anonymized in accordance with Emojot’s data retention and security policies
15. Updates to Terms
These Terms may be updated periodically. Continued use of the platform constitutes acceptance of any updates.
16. Governing Law
These Terms are governed by applicable laws based on Emojot’s operating jurisdiction, unless otherwise agreed.
17. Contact
For questions regarding these Terms, please contact:
info@emojot.com
Terms of Service
1. Acceptance of Terms
By accessing or using Emojot’s platform, you agree to be bound by these Terms of Service. If you do not agree, you may not use the platform.
2. About Emojot
Emojot provides an AI-powered Unified Experience Intelligence (UXI) platform that captures, analyzes, and acts on customer, employee, and operational signals across multiple channels.
The platform enables organizations to:
- Capture feedback and experience signals
- Analyze sentiment, behavior, and trends
- Automate workflows and actions
- Improve customer experience, reputation, and operations
3. Use of Services
You agree to:
- Use the platform only for lawful business purposes
- Not misuse, disrupt, or attempt unauthorized access
- Ensure all data you provide is accurate and legally obtained
- Comply with all applicable laws and regulations
You are responsible for all activity under your account.
4. AI & Automation Disclaimer
Emojot includes AI-powered capabilities such as analytics, predictions, and automated actions.
By using the platform, you acknowledge:
- AI outputs are assistive and may not always be accurate
- Recommendations should be reviewed before critical decisions
- Emojot does not guarantee business outcomes from AI insights
5. Data & Privacy
Data Ownership
You retain full ownership of all data submitted to the platform.
Data Processing
Emojot processes data solely to deliver, maintain, and improve its services. This may include the use of anonymized and aggregated data for analytics, benchmarking, and product enhancements, without identifying individual users or customers.
Compliance
Emojot is designed to align with global data protection and privacy standards, including GDPR and other applicable regulations.
Emojot maintains industry-recognized security certifications and follows globally accepted security frameworks, including:
- ISO 27001 (Information Security Management)
- SOC 2 Type II (Security, Availability, and Confidentiality controls)
These standards ensure secure data handling, with strict controls around access, processing, storage, and monitoring.
6. Customer Responsibilities
You are responsible for:
- Obtaining necessary consent from users whose data is collected
- Ensuring lawful data collection and usage
- Configuring workflows in line with your internal policies and regulations
7. Integrations & Third-Party Services
The platform may integrate with third-party services (e.g., CRM systems, social media, messaging platforms) to enable seamless data flow and automation across business systems.
You acknowledge and agree that:
- Emojot is not responsible for the availability, performance, or reliability of third-party systems
- Emojot is not responsible for how third-party services process or store data outside the Emojot platform
- You are responsible for reviewing and accepting the privacy policies, terms, and data handling practices of any third-party services before enabling integrations
8. Service Availability
Emojot strives to provide reliable service but does not guarantee uninterrupted availability.
Service interruptions may occur due to maintenance, upgrades, or external dependencies.
9. Security
Emojot implements enterprise-grade security measures, including:
- Data encryption
- Access controls
- Monitoring and audit logs
You are responsible for safeguarding your account credentials.
10. Compliance & Regulated Use
For regulated industries (such as banking, financial services, or healthcare), Emojot provides tools and capabilities to support regulatory compliance, including workflow automation, audit trails, and reporting.
While Emojot is responsible for maintaining compliance obligations applicable to it as a service provider and data processor, you are responsible for ensuring that your specific use of the platform complies with all applicable laws, regulations, and internal policies.
This includes configuring workflows, processes, and data handling practices in line with your regulatory requirements.
11. Intellectual Property
All rights to the platform, including software, design, and AI models, remain the property of Emojot.
You may not copy, modify, or distribute the platform without permission.
12. Subscription & Billing
Access to Emojot services is provided on a subscription basis.
Failure to meet payment obligations may result in suspension or termination of access.
13. Limitation of Liability
To the maximum extent permitted by law, Emojot is not liable for:
- Indirect or consequential damages
- Loss of data, revenue, or reputation
- Decisions made based on platform insights
14. Termination
Emojot may suspend or terminate access if:
- These Terms are violated
- Payment obligations are not met
- The platform is misused
Effect of Termination
Upon termination or expiration of services:
- You will no longer have access to the platform and associated services
- You may request a copy of your data within a reasonable period, subject to applicable laws and contractual terms
- Emojot will retain data only as required for legal, regulatory, or legitimate business purposes
- After the applicable retention period, data will be securely deleted or anonymized in accordance with Emojot’s data retention and security policies
15. Updates to Terms
These Terms may be updated periodically. Continued use of the platform constitutes acceptance of any updates.
16. Governing Law
These Terms are governed by applicable laws based on Emojot’s operating jurisdiction, unless otherwise agreed.
17. Contact
For questions regarding these Terms, please contact: info@emojot.com
