Security & Compliance
Enterprise-Grade Security for the UXI Era
At Emojot, security is not an add-on — it is embedded into the core of our
Unified Experience Intelligence (UXI)
platform.
From capturing sensitive customer signals to driving
real-time AI-powered actions,
we ensure every interaction is protected with enterprise-grade security, privacy, and compliance controls.
We operate a risk-based, continuously evolving security program aligned with global standards to protect your data, your customers, and your business.
Compliance & Certifications
Built to meet global regulatory and enterprise requirements:
-
ISO/IEC 27001:2022 Certified
Independently audited Information Security Management System (ISMS)
-
SOC 2 Type II Attested
Proven operational effectiveness of security and availability controls
-
GDPR Aligned
Supporting EU data protection and privacy requirements
-
HIPAA Aligned
Designed to safeguard Protected Health Information (PHI)
-
CCPA Aligned
Enabling compliance with California privacy regulations
Additional audit reports and certifications are available under NDA upon request.
Secure Cloud Infrastructure
Emojot SaaS platform is built on Amazon Web Services (AWS) with a highly resilient, scalable architecture.
Core Infrastructure Controls:
- Web Application Firewalls (WAF)
- Intrusion Detection Systems (IDS)
- Continuous infrastructure monitoring
- Real-time access logging and alerting
- Automated vulnerability scanning and patching
- Segregated environments (Development, Testing, Production)
- Encrypted and regularly tested backups
- Business Continuity and Disaster Recovery (BCDR)
Access Security:
- Secure connectivity (VPN/SSH)
- Multi-Factor Authentication (MFA)
- Least-privilege access controls
- Quarterly access reviews
- Immediate access revocation upon employee termination
Application Security
Security is embedded across the entire UXI lifecycle — from signal capture to AI-driven action.
DevSecOps Approach:
- Secure coding aligned with OWASP Top Ten
- Peer code reviews prior to deployment
- Static Application Security Testing (SAST)
- Software Composition Analysis (SCA)
- Risk-based vulnerability remediation
Platform-Level Security:
- Secure multi-tenant architecture with tenant isolation
- OAuth 2.0 based API authentication and authorization
- Strict segregation of environments
Data Protection & Encryption
We protect customer data using strong cryptographic standards:
- Encryption at rest using AES-256
- Encryption in transit using TLS 1.2 and TLS 1.3
- Encrypted backups with integrity validation
- Personally Identifiable Information (PII) masked by default
Data Ownership Model:
- Customers retain full ownership of their data
- Emojot acts as a data processor
- Support for data subject requests including access, modification, and deletion
Identity & Access Management
Enterprise-grade identity control across the UXI platform:
- Cloud Identity-as-a-Service (IDaaS) powered by WSO2 Asgardeo
- Single Sign-On (SSO) support
- OIDC and OAuth 2.0 standards
- Role-Based Access Control (RBAC)
- Least-privilege access model
- Periodic access governance reviews
Enterprise customers can integrate their own Identity Providers (IdP) and enforce their own authentication policies. Customer administrators retain full control over user roles and permissions.
Vulnerability Management & Testing
A proactive and continuous security posture:
- Automated vulnerability scanning
- Severity-based patch management
- Independent third-party penetration testing
- Internal and external security assessments
- Formal remediation workflows
Executive summaries of assessments may be provided upon request.
Security Monitoring & Logging
Centralized logging across platform and infrastructure:
- Real-time security monitoring
- Incident investigation support
- Audit readiness
- Operational diagnostics
Logs are securely stored and retained in accordance with regulatory and business requirements.
Incident Response & Breach Notification
We maintain a structured incident response program:
- Defined response procedures
- Investigation and remediation workflows
- Annual testing of response processes
- Customer communication protocols
In the event of a confirmed security incident impacting customer data, Emojot will notify affected customers within 72 hours of identification, in accordance with applicable regulations.
Business Continuity & Disaster Recovery
Ensuring uninterrupted operations:
- Full and incremental backups
- Backup encryption and integrity verification
- Regular restoration testing
- Periodic BCDR testing and updates
Risk Management & Governance
A structured risk management framework:
- Continuous risk identification and assessment
- Threat and impact analysis
- Implementation of appropriate controls
- Ongoing monitoring and governance reviews
Security risks are regularly reviewed by the Emojot Security Team.
Personnel Security & Training
Security begins with people:
- Background checks where permitted
- Mandatory confidentiality agreements
- Annual security awareness training
- Role-specific training (GDPR, HIPAA, secure coding, privacy)
Responsible Disclosure
We welcome responsible disclosure of potential vulnerabilities.
If you believe you have identified a security issue, please contact: security-research@emojot.com
Our Commitment
Security is an ongoing commitment.
Emojot continuously evaluates and enhances its security posture to meet evolving threats, regulatory requirements, and customer expectations.
As part of the UXI platform, security evolves alongside AI capabilities, data complexity, and enterprise needs — ensuring a secure, compliant, and scalable foundation for experience intelligence.
Security & Compliance
Enterprise-Grade Security for the UXI Era
At Emojot, security is not an add-on — it is embedded into the core of our Unified Experience Intelligence (UXI) platform.
From capturing sensitive customer signals to driving real-time AI-powered actions, we ensure every interaction is protected with enterprise-grade security, privacy, and compliance controls.
We operate a risk-based, continuously evolving security program aligned with global standards to protect your data, your customers, and your business.
Compliance & Certifications
Built to meet global regulatory and enterprise requirements:
-
ISO/IEC 27001:2022 Certified
Independently audited Information Security Management System (ISMS) -
SOC 2 Type II Attested
Proven operational effectiveness of security and availability controls -
GDPR Aligned
Supporting EU data protection and privacy requirements -
HIPAA Aligned
Designed to safeguard Protected Health Information (PHI) -
CCPA Aligned
Enabling compliance with California privacy regulations
Additional audit reports and certifications are available under NDA upon request.
Secure Cloud Infrastructure
Emojot SaaS platform is built on Amazon Web Services (AWS) with a highly resilient, scalable architecture.
Core Infrastructure Controls:
- Web Application Firewalls (WAF)
- Intrusion Detection Systems (IDS)
- Continuous infrastructure monitoring
- Real-time access logging and alerting
- Automated vulnerability scanning and patching
- Segregated environments (Development, Testing, Production)
- Encrypted and regularly tested backups
- Business Continuity and Disaster Recovery (BCDR)
Access Security:
- Secure connectivity (VPN/SSH)
- Multi-Factor Authentication (MFA)
- Least-privilege access controls
- Quarterly access reviews
- Immediate access revocation upon employee termination
Application Security
Security is embedded across the entire UXI lifecycle — from signal capture to AI-driven action.
DevSecOps Approach:
- Secure coding aligned with OWASP Top Ten
- Peer code reviews prior to deployment
- Static Application Security Testing (SAST)
- Software Composition Analysis (SCA)
- Risk-based vulnerability remediation
Platform-Level Security:
- Secure multi-tenant architecture with tenant isolation
- OAuth 2.0 based API authentication and authorization
- Strict segregation of environments
Data Protection & Encryption
We protect customer data using strong cryptographic standards:
- Encryption at rest using AES-256
- Encryption in transit using TLS 1.2 and TLS 1.3
- Encrypted backups with integrity validation
- Personally Identifiable Information (PII) masked by default
Data Ownership Model:
- Customers retain full ownership of their data
- Emojot acts as a data processor
- Support for data subject requests including access, modification, and deletion
Identity & Access Management
Enterprise-grade identity control across the UXI platform:
- Cloud Identity-as-a-Service (IDaaS) powered by WSO2 Asgardeo
- Single Sign-On (SSO) support
- OIDC and OAuth 2.0 standards
- Role-Based Access Control (RBAC)
- Least-privilege access model
- Periodic access governance reviews
Enterprise customers can integrate their own Identity Providers (IdP) and enforce their own authentication policies. Customer administrators retain full control over user roles and permissions.
Vulnerability Management & Testing
A proactive and continuous security posture:
- Automated vulnerability scanning
- Severity-based patch management
- Independent third-party penetration testing
- Internal and external security assessments
- Formal remediation workflows
Executive summaries of assessments may be provided upon request.
Security Monitoring & Logging
Centralized logging across platform and infrastructure:
- Real-time security monitoring
- Incident investigation support
- Audit readiness
- Operational diagnostics
Logs are securely stored and retained in accordance with regulatory and business requirements.
Incident Response & Breach Notification
We maintain a structured incident response program:
- Defined response procedures
- Investigation and remediation workflows
- Annual testing of response processes
- Customer communication protocols
In the event of a confirmed security incident impacting customer data, Emojot will notify affected customers within 72 hours of identification, in accordance with applicable regulations.
Business Continuity & Disaster Recovery
Ensuring uninterrupted operations:
- Full and incremental backups
- Backup encryption and integrity verification
- Regular restoration testing
- Periodic BCDR testing and updates
Risk Management & Governance
A structured risk management framework:
- Continuous risk identification and assessment
- Threat and impact analysis
- Implementation of appropriate controls
- Ongoing monitoring and governance reviews
Security risks are regularly reviewed by the Emojot Security Team.
Personnel Security & Training
Security begins with people:
- Background checks where permitted
- Mandatory confidentiality agreements
- Annual security awareness training
- Role-specific training (GDPR, HIPAA, secure coding, privacy)
Responsible Disclosure
We welcome responsible disclosure of potential vulnerabilities.
If you believe you have identified a security issue, please contact: security-research@emojot.com
Our Commitment
Security is an ongoing commitment.
Emojot continuously evaluates and enhances its security posture to meet evolving threats, regulatory requirements, and customer expectations.
As part of the UXI platform, security evolves alongside AI capabilities, data complexity, and enterprise needs — ensuring a secure, compliant, and scalable foundation for experience intelligence.
