Private Signals. Public Signals.
One Intelligent System.
One Intelligent System.
Transform fragmented customer, employee, operational, and public experience signals into real-time intelligence and automated action.
UXI helps organizations sense experience risks early, understand root causes intelligently, and act before issues escalate into churn, reputation damage, or operational inefficiencies.
Transform fragmented customer, employee, operational, and public experience signals into real-time intelligence and automated action.
UXI helps organizations sense experience risks early, understand root causes intelligently, and act before issues escalate into churn, reputation damage, or operational inefficiencies.
Customer Experience
Capture real-time customer signals across every touchpoint to improve loyalty, satisfaction, and operational visibility.
Key Capabilities
- Real-time customer feedback collection
- NPS, CSAT & sentiment tracking
- Multi-channel experience monitoring
- AI-powered analytics & recommendations
- Journey-based experience intelligence
- Hierarchical & location-based analytics
Unified Complaints Management (UCM)
Centralize complaints, automate escalations, enforce SLAs, and improve resolution efficiency across the organization.
Key Capabilities
- Multi-channel complaint capture
- SLA tracking & automated escalation
- Compliance-ready workflows
- Smart routing & prioritization
- Root cause analysis
- Full audit trails & governance
- AI-powered complaint intelligence
Employee Experience (EXI)
Measure and improve employee engagement, sentiment, and experience across the entire employee journey.
Key Capabilities
- Employee pulse surveys
- eNPS & engagement tracking
- 360-degree feedback
- Recruitment & onboarding insights
- Employee issue & workflow management
- AI-powered sentiment analysis
- Organizational hierarchy intelligence
Business Process Automation (BPA)
Digitize workflows, automate approvals, and streamline operations with AI-powered automation and visibility.
Key Capabilities
- Workflow automation
- SLA enforcement & escalation
- Smart approvals & routing
- AI-powered operational insights
- Audit trails & compliance workflows
- Real-time dashboards & alerts
- Enterprise system integrations
Event Experience (VoA)
Transform events into interactive, measurable experiences with real-time engagement and audience intelligence.
Key Capabilities
- Live Q&A & audience interaction
- Polls, voting & gamification
- Real-time sentiment capture
- Moderator & organizer dashboards
- Event registration & engagement flows
- AI-powered event analytics
- Post-event insights & reporting
Why UXI
Sense → Understand → Act
UXI continuously captures signals across customer, employee, operational, and public channels.
AI-powered intelligence identifies risks, sentiment, root causes, and opportunities in real time — triggering automated actions, escalations, and service recovery workflows before issues escalate.
Unified Intelligence Capabilities
Real-time feedback intelligence
AI-powered sentiment analysis
Complaint lifecycle management
SLA enforcement & escalation
Workflow automation
Online reputation monitoring
Social listening & competitor tracking
Employee experience analytics
Operational intelligence dashboards
Enterprise hierarchy visibility
Built for Modern Enterprises
BFSI • Healthcare • Retail • Hospitality • Education • Manufacturing • Government • Events
Why UXI
Sense → Understand → Act
UXI continuously captures signals across customer, employee, operational, and public channels.
AI-powered intelligence identifies risks, sentiment, root causes, and opportunities in real time — triggering automated actions, escalations, and service recovery workflows before issues escalate.
Unified Intelligence Capabilities
Built for Modern Enterprises
BFSI • Healthcare • Retail • Hospitality • Education • Manufacturing • Government • Events
