Hospitals & Healthcare
Build Patient Trust with Real-Time Experience Intelligence
Deliver seamless care, personalized interactions, and real-time feedback to strengthen patient relationships and loyalty.
Hospitals have invested heavily in clinical systems, EMRs, billing, and scheduling — but patient experience often remains fragmented across surveys, complaints, reviews, WhatsApp messages, and manual escalation processes.
Emojot acts as the Patient Experience Intelligence Layer for healthcare organizations. It captures signals across physical, digital, and service touchpoints, uses AI to identify root causes and risks, and triggers workflows that help teams resolve issues before they become public dissatisfaction.
Your Challenges
Your Challenges
Delayed Patient Feedback Visibility
Patient dissatisfaction is often discovered too late — after discharge, after a complaint, or after a negative public review.
Fragmented Patient Signals
Feedback, complaints, reviews, social comments, facility issues, and staff inputs often sit in disconnected systems, making it difficult to see the full patient journey.
Slow Complaint & Service Recovery
Issues such as long OPD wait times, staff behavior, billing delays, facility concerns, or discharge problems need fast routing to the right team.
Limited Reputation Control
Google, Facebook, and social conversations influence patient trust, but many hospitals lack a unified way to monitor, respond, and learn from public sentiment.
Our Solutions
Unified Patient Experience Intelligence
Capture real-time feedback across OPD, IPD, admissions, diagnostics, pharmacy, billing, discharge, and post-care journeys using QR, SMS, email, web, chat, and digital touchpoints.
AI-Powered Complaint Routing
Healthcare Reputation Intelligence
Monitor Google, Facebook, and public patient sentiment from one dashboard, with AI-assisted response workflows to protect trust and improve visibility.
Hospital Operations & Facility Alerts
Use QR/NFC-based reporting to digitize maintenance, sanitation, incident, and service requests — helping teams act faster and improve hospital readiness.
Success stories
Asiri Hospitals Group
Emojot helped Asiri digitize patient feedback, maintenance workflows, alerts, and department-level visibility across its hospital network.
14%
increase in patient satisfaction
90%
of maintenance requests successfully resolved
- Product : Customer Experience Management
- Product : Business Process Automation
Hemas Hospitals Group
Emojot helped Hemas strengthen patient feedback capture and online reputation visibility across healthcare touchpoints.
4.5
Google rating improved from 2.9 to 4.5
90%
Stronger patient trust and reputation
- Product : Customer Experience Management
- Product : Business Process Automation
Lanka Hospitals
Emojot enabled multi-channel patient feedback across IPD, OPD, radiology, health checks, and SMS journeys.
84.8%
Promoters reached 84.8%
NPS improved to 82
- Product : Customer Experience Management
Transform patient care, protect trust,
and strengthen your hospital brand
and strengthen your hospital brand
Partner with Emojot to turn every patient signal into real-time intelligence, faster action, and measurable experience improvement.
